Privacy Policy
Wheelchair Getaway's Privacy Policy
At Wheelchair Getaways, accessible from wheelchairgetaways.com and operated by Accessible Vans of America, LLC, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Wheelchair Getaways and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Wheelchair Getaways. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
What Personal Information Do We Collect From The People That Visit Our Blog, Website Or App?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When Do We Collect Information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site. Information you provide to us, such as a phone number, address, or other information necessary for quoting you for a vehicle rental.
Information That You Provide:
We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience, and to communicate with you.
When you request a quote or make a reservation request, on our website or through Scout, our chat assistant, we collect the details needed to process it. For a quote, that is your name, email address, phone number, rental dates, and ZIP code. For a reservation, it also includes your date of birth; street address, city, state, and country; driver’s license number, issuing state, and expiration date; and your auto insurance company and policy number. We share these details with the rental location and our reservation system provider so your request can be processed, and we use driver’s license and insurance details only for that purpose. We do not collect payment information; all payments are made directly to the rental location.
Automatic Information: i.e. SMS Abandoned Cart
Some information is received and stored automatically whenever you interact with us. “Cookies” are one example of this type of information. In internet terms, a “cookie” is a text file that websites send to visiting computers/devices to identify the visiting computer/device.
The website uses cookies to help keep track of items you are actively in the process of quoting or reserving a rental vehicle. This information is used to determine when to send abandoned reservation reminder messages via SMS.
Third-party data sharing:
We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
Location tracking or location-based services
Mobile: When you opt-in your phone number to Wheelchair Getaways sign-up form or on the Checkout page, we may receive information about your location and your mobile device. This information may be used to provide you with personalized content.
Information from Other Sources:
We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience.
AI Assistants, Phone Calls and Chats:
Our website chat helper (“Scout”) and parts of our phone line are handled by an automated artificial-intelligence (AI) assistant. Use of the assistant is also governed by our Scout & Phone Assistant Terms of Use.
- What we collect: what you say or type to the assistant, including pickup locations, dates, and questions; any name, email address, or phone number you give us; your phone number (caller ID) when you call; if you ask the assistant to submit a quote or reservation request where that feature is available, the details it needs (for a quote: name, email, phone, rental dates, and ZIP code; for a reservation, also your date of birth, address, driver’s license number, issuing state, and expiration date, and your auto insurance company and policy number); written transcripts of calls and chats; and technical information such as the time, length, and outcome of the conversation and which assistant links you click. We do not keep audio recordings of calls handled by the assistant.
- How we use it: to answer your questions, look up locations, availability, and estimated prices, connect or transfer you to a rental location, submit quote and reservation requests you confirm to the rental location and our reservation system, send texts or emails you ask for or opt in to, review quality (including automated review of transcripts), improve the assistant and our help content, measure results, prevent fraud and abuse, and comply with the law.
- Who we share it with: the rental location you are connected or transferred to, and service providers that process information on our behalf under contract, including providers of telephony and call routing, the AI assistant platform, AI language models, cloud hosting and analytics, maps and geocoding, our reservation system, and email and SMS messaging. We do not sell conversation data, and we do not allow our AI providers to use it to train their own general-purpose AI models.
- Sensitive information: please do not share medical, disability, or payment information with the assistant. We do not ask for it, and if you volunteer it, it may be included in the transcript. The assistant never takes payments. Driver’s license and insurance details are requested only for a reservation request and are used only to process that request with the rental location.
- Retention: we keep transcripts only as long as reasonably necessary for the purposes described above, and then delete them.
- Your choices: you can choose not to use the assistant and instead use the booking and quote forms on our website or email us. You can ask us to access or delete your transcripts by emailing info@wheelchairgetaways.com.
We use the information we collect in various ways, including to:
- Provide, operate and maintain our website.
- Improve, personalize, and expand our website.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud.
- Record purchases that you have made on our website.
- Let you communicate with us through social networks and other media.
- Allow you to post comments on our website, on social networks, and on other media.
- Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers.
- Enforce our Terms of Service.
- Comply with applicable legal requirements, industry standards, and our policies.
Customize our services and product offerings to suit your needs and interests;
What Choices Do I Have?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Wheelchair Getaways features. If you do not want to receive e-mail or other mail from us simply click the word UNSUBSCRIBE in the email or if you have any questions about how your information is being used, please simply send a request to info@wheelchairgetaways.com.
Log Files
Wheelchair Getaways follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
How Do We Protect Visitor Information?
We do not use vulnerability scanning and/or scanning to PCI standards. This is typically used for websites that take credit cards. We do not currently process credit cards online.
We only provide articles and information. We do not use Malware Scanning.
Cookies and Web Beacons
Like Any Other Website, Wheelchair Getaways Uses ‘Cookies’. These Cookies Are Used To Store Information Including Visitors’ Preferences, And The Pages On The Website That The Visitor Accessed Or Visited. The Information Is Used To Optimize The Users’ Experience By Customizing Our Web Page Content Based On Visitors’ Browser Type And/Or Other Information.
For more general information on cookies, please read “What Are Cookies” from Cookie Consent.
Update (1/25/21): Additionally, we are working to minimize and eventually eliminate the use of cookies on our website. Once complete, further information will be reflected here.
SMS Disclosure
By entering your phone number and submitting a form on our site you consent to receive marketing text messages (such as promotion codes and cart reminders) from Wheelchair Getaways at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. View our Terms of Service.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Wheelchair Getaways.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Wheelchair Getaways, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Wheelchair Getaways has no access to or control over these cookies that are used by third-party advertisers.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en. We have not enabled Google AdSense on our site but we may do so in the future.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
How Does Our Site Handle Do Not Track Signals?
Our website does not currently respond to Do Not Track (DNT) browser signals, and third-party analytics and advertising tools on our site may continue to collect information when a DNT signal is sent. You can limit this by blocking or deleting cookies in your browser settings and by using the opt-out tools offered by those providers, such as the Google Analytics opt-out browser add-on and Google Ad Settings.
Does Our Site Allow Third-Party Behavioral Tracking?
Yes. We use third-party tools that collect information about how you use our website over time: Google Analytics (website analytics), Google Ads (measuring the results of our advertising), Microsoft Clarity (heatmaps and session replays of how visitors use our pages), and Klaviyo (email and SMS marketing and on-site activity). These providers may use cookies and similar technologies, and some may combine this information with information they collect on other websites. You can manage cookies through your browser settings.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
- Within 7 business days
We will notify the users via in-site notification
- Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us by clicking here.
Email: info@wheelchairgetaways.com
Mail: Accessible Vans of America, LLC (d/b/a Wheelchair Getaways), 6700 Clay Ave SW, Grand Rapids, MI 49548
Last Edited on 2026-09-29